Report Unprofessional/Abusive Conduct at CBP Ports of Entry

AILA has received several reports from members whose clients were exposed to unprofessional, intimidating, and demeaning conduct by CBP officers during the inspection and admissions process. Clients seeking admission in H-1B or TN status, among others, were reportedly subjected to heavy questioning and innuendo that included remarks about President-Elect Trump’s intention to withdraw from NAFTA, terminate the H-1B program, etc. If CBP officer made disparaging, intimidating, or unprofessional remarks to you during the inspection process, it is critical that you report these instances up the chain of command. In general, to report CBP misconduct, contact the appropriate CBP Professionalism Service Manager, a supervisor at the port of entry, the Port Director, or Field Office Director. In addition, you can file an online complaint with CBP directly at the CBP Information Center.